There used to be a time when branches used to close at 2pm for customers. Banch would get the compliance work done and close the shop by 5pm. Not anymore. In fact from 1st hand experience I know that operations staff are at branches till late hours and so is the IT staff at the back end waiting for the day end reports.
The result. Unhappy employees who do not really look forward to going back to work the next day. Obviously who can blame them. And in this state of mind delighting the customers becomes an alien concept.
Same is the case for investment bankers. Many of them are giving up their prestigious jobs to get into startups. After all if you are going to give 16 hours of your day to work then might as well give it to your own business.
Strangely though with so much automation this shouldn't be happening, specially in branches-but it is. Anyone knows why?
Maybe the Central Banks need to play a pivotal role in helping banks come up with a good work/life mix? With so many regulatory requirements - why not another one to put a genuine smile on the face of bankers...
I say yay to that...I have even come up with a simple equation to boost the bottom line...here it is...
Bank Profitability = (Happy Bankers *Happy Customers)
What do you say?
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